Identity Awareness - IDC Problems
Checking where the issue resides and provide this extra info to TAC.
Type the following commands on both PDP and PEP to see where the identity is known:
# pdp m u <PROBLEMATIC USERNAME>
or alternatively:
# pdp m ip <PROBLEMATIC IP>
and on the PEP side:
# pep sh u q cid <PROBLEMATIC IP>
or alternatively:
# pep sh u q usr <PROBLEMATIC USERNAME>
In addition to the above outputs, please provide TAC:
1. cpinfo from both PDP and PEP (if these are different machines)
2. log files:
$FWDIR/log/pdpd.elg*
$FWDIR/log/pepd.elg*
